Terms of Service

Home Condition Policy

Prior to starting the clean, the assigned crew will do a walk-through assessment and document any pre-existing damages and/or normal wear and tear which we will not be held responsible for; these may include, but are not limited to:

  • Any existing loose racks, shelves, shower doors, light fixtures, faucets, etc. not properly secured
  • Any existing dents, chips, cracks, or scratches
  • Any damages caused as a result of an item not hung properly and/or secured
  • Any damaged items as a result of an item being unstable in any way shape or form
  • Any pre-existing stains or wear and tear on counter tops, any hard surfaces, floors or carpets

Cancellation Policy

Things come up, and we understand. However, we kindly ask that if you need to cancel, skip or reschedule a cleaning, that you provide us with 3 full business days notice. This allows us to reassign your cleaning technician to another appointment. If LML Cleaning Services receives less than three (3) days notice you will be charged for half the amount of your cleaning. If 24 hours notice or less has been given, or we cannot access your home due to a lockout, it will be necessary for us to charge the full price of your cleaning.

Our Accidental Damage Policy

In the event that one of our Cleaning Technicians should accidentally cause damage, our policy is that the Cleaning Technicians report it immediately. One of our Management Team Members will then contact you, the customer, to discuss whether the item will require repair or replacement.

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